Refund policy.
How cancelling works, when money comes back, and who to email. Plain English, no retention games.
Last updated · August 25, 2026
Quick summary.
- Cancel anytime from your dashboard — no contract, no minimum term
- Cancelling stops the next charge; you keep access until the period you paid for ends
- A month that has already started isn't refundable, and unused days aren't pro-rated
- Billing mistakes — duplicate charges, charges after cancelling, wrong amounts — are refunded in full
- Whatever this page says, your statutory consumer rights come first
What this covers.
This policy applies to Leakless subscriptions bought on this site or in your dashboard and paid by card through Stripe. It sits alongside our Terms of Service, which govern everything else about your account.
If you're an agency on an invoiced or custom agreement, the payment terms in that agreement come first and this page fills in anything it doesn't cover.
Cancelling your subscription.
There's no contract and no minimum term. You cancel in your dashboard billing settings, and the cancellation takes effect at the end of the period you've already paid for.
- 1
You cancel
From the dashboard, in your billing settings. No retention call, no form to argue with.
- 2
Nothing changes yet
Scanning, takedowns and delisting keep running for the rest of the month you already paid for.
- 3
The period ends
The subscription closes on your renewal date and you aren't charged again.
Cancel at least 24 hours before your renewal date so the renewal doesn't process. If a renewal slips through because you cancelled too late, see when we refund.
Monthly billing, monthly commitment.
Leakless is billed monthly in advance. Each payment covers the month ahead, and the work starts straight away: scanning begins as soon as your account is set up, and removal requests go out under your authorization throughout the period.
A billing period that has already started is non-refundable.
Cancel mid-month and you keep everything until the period ends, but we don't pro-rate the days you didn't use. What the subscription buys is ongoing work — continuous monitoring and removal requests filed for as long as you're subscribed — not a fixed number of results in a given month.
Two exceptions to that default: the billing mistakes in the next section, and any right you have under consumer law where you live.
When we refund.
If we got the billing wrong, we fix it. You shouldn't have to argue for any of these:
Duplicate charges
You were billed twice for the same period.
Charges after cancelling
Your subscription was cancelled and a renewal went through anyway.
The wrong amount
You were charged something other than the price shown at checkout, or a discount you qualified for wasn't applied.
Charges you never authorised
Someone used your card without permission. We refund it and help you lock the account down.
A sustained outage
The service was unusable for a significant part of a billing period and we couldn't put it right.
A renewal you meant to cancel
Tell us within 7 days of the charge and we'll look at it case by case — this one is at our discretion, the rest aren't.
Approved refunds are issued for the full amount of the charge in question unless we tell you otherwise in writing.
What isn't refundable.
So there are no surprises, these are not refundable:
- Time left on the current period after you cancel — no pro-rata
- A billing period that has already started and been used
- Changing your mind once protection has been running
- Accounts terminated for breaking the Terms of Service
- Charges raised with us more than 60 days after they appeared
- Amounts already returned to you through a bank dispute
Termination for a Terms violation is covered in section 7 of the Terms of Service.
Your consumer rights.
Nothing on this page takes away rights you have under the consumer law of your own country. Where that law gives you more than this policy does, the law wins.
EU, UK and EEA customers
Digital services normally come with a 14-day right of withdrawal. When you sign up, protection starts immediately at your request — so you're asking us to begin during the withdrawal period and accepting that the right ends once the service has been fully performed. Where the right still applies, we honour it under the law and may deduct the value of the service already supplied.
Think that applies to you? Email support@leakless.io within 14 days of signing up and we'll handle it under the law rather than this policy.
How to request a refund.
Email support@leakless.io from the address on your account, or use the chat widget in your dashboard. Include:
- The email address on your Leakless account
- The date and amount of the charge
- The last 4 digits of the card that was charged
- What went wrong, in a sentence
What happens next
We reply within 2 business days with a decision. Clear billing errors are usually refunded the same day we confirm them.
How the money comes back
Refunds go through Stripe to the original payment method — we can't send them to a different card or account. Once issued, banks typically take 5 to 10 business days to post the credit.
Chargebacks and disputes.
If something looks wrong on your statement, email us before you file a dispute with your bank. A chargeback locks the money for weeks and forces both of us into a formal process over something we could usually settle in one reply.
- While a dispute is open we may suspend the account, which pauses protection
- If a dispute is resolved in our favour, the outstanding balance is due before the account is reactivated
- We don't refund an amount your bank has already returned to you
Changes to this policy.
We may update this policy. When we do:
- We'll post the new version here with a new date at the top
- We'll email you about significant changes
- Changes apply to charges made after they're posted, never retroactively
Contact us.
Billing question, or something on your statement you don't recognise? Talk to us first.